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Frequently asked questions

I don't have a massive amount of paper, just the odd filing cabinet I'd like to eliminate , can Paper Escape help ?


Yes, Paper Escape can handle jobs of all sizes, from a couple of boxes to a full storage warehouse.

 

We don’t have an office server and we don’t want to fill up the space on our hard drives with file data, can we keep the files on disc ?


Yes, although some of our clients install the data onto their PC’s or server’s, some of our clients find it more efficient to keep the files on disc or USB and just insert them whenever they need a file.


 

Once I have the scanned files on disc or USB stick, do I have to insert this every time I want to find a file ?


No, you can upload the files from disc or USB stick to your personal PC or office server, you can then access them with ease without the disc or USB stick.

 

I have a regular flow of paper which needs processing quickly to free space in my office can you help ?


Yes. Our drivers have regular collection routes and are able to pick up any quantity at intervals which suits you.

 

My documents vary in size and some are of poor quality, can they still be converted into a electronic format ?


Yes. Our scanners can accommodate paper regardless of size, black & white, faded grey or colour regardless of quality, age or condition.

 

What format are my files scanned in ?


We offer scanning of documents in many formats although we recommend PDF, TIFF (g4) or J-PEG


 

What do you mean by document preparation ?


Document Preparation means that the paper document is "prepared" to go through the scanning equipment. Prepping documents requires that all the staples and other paper fasteners have been removed from the files and the pages are not excessively wrinkled, torn or otherwise damaged, this protects your documents and our equipment during the process while ensuring a quick and efficient process.

 

Do I need any training to access my scanned files ?


Some of our solutions require a small amount of training although most of our solutions require very little IT knowledge and no training.

 

What if my company decides to install a new document management system in the future ?


Don’t worry, the formats that we scan your data in are the most commonly used formats in the IT world of today and will be compatible with almost any system of now and in the future